WORK / TELECOM

The viewing app and a remote-control plugin that links the phone to the screen. High-scale work against systems already in place.

WORK / TELECOM

PartnerTV

The screen in the living room and the device in your hand were two separate worlds. We joined them.

Three screens of the My Partner Remote app: searching for a device, the remote, and the devices found.
CLIENT
Partner Communications
FIELD
Telecom
YEAR
2026
WHAT WE DID
Developed a dedicated set-top-box remote plugin and integrated it into the app.
PLATFORMS
iOS, Android, TV
AUDIENCE
High scale

Screens

The "no device found" screen and the remote with a number pad.

The challenge

A viewing app with a large audience is a particular kind of work: there is no quiet corner in it. Every small change is felt immediately by a great many people, and every fault reaches customer service within minutes.

And through all of it, control of the screen still depended on a piece of plastic that disappears between the cushions. Everyone had a phone in their pocket, and it did nothing.

The question was how to move control to the device already in your hand, without asking anyone to learn something new.

The best interface is the one already in the user's pocket

  1. 01Understand the living roomWatching is a shared activity. Who holds the remote is a social question, not a technical one.
  2. 02Design for two screensWhat happens on the phone, what happens on the television, and what must never happen on both at once.
  3. 03Build the pluginA reliable link between phone and screen that still works when the home network is not perfect.
  4. 04Test at scaleWhat works on five devices does not necessarily work on hundreds of thousands.
  5. 05Release carefullyStaged rollouts, because at this scale there is no fixing things quietly.

From the phone to the screen

Five screens: device search, pairing code, no device found, the remote and the number pad.
  • 3Platforms

What we built it with

  • iOS
  • Android
  • Smart TV
  • Streaming

What was hard

At this scale every decision is a commitment. There is no shipping a feature just to see, because even a small experiment touches a lot of people.

And the connection itself was far less glamorous than it looks: most of the work went into what happens when the link drops, not what happens when it holds.

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